Terms & Conditions

BRIDGEPOINT SUPPORT SERVICES, LLC

Combined Terms and Conditions, Privacy Notice, Accessibility Statement, and Nondiscrimination Notice
Last Updated: 2025

1. TERMS AND CONDITIONS

Welcome to Bridgepoint Support Services, LLC. By using this website, you agree to the terms on this page. If you do not agree, please stop using the site.

These terms apply to all website visitors, including individuals, families, Service Coordinators, Administrative Entities, businesses, community groups, cheer programs, dance programs, and the general public.

All information on this website is general and informational only. Nothing on this website should be considered legal, medical, clinical, or regulatory advice.

1.1 ODP APPROVED PROVIDER

Bridgepoint Support Services, LLC is an Approved Provider with the Pennsylvania Department of Human Services, Office of Developmental Programs, for Communication Support Services.

Information regarding ODP services on this website is based on current regulations under 55 Pa. Code Chapter 6100, ODP bulletins and guidelines, DHS privacy requirements, and person-centered practices.

Bridgepoint represents all ODP-funded services accurately and professionally.

1.2 ODP SERVICES AND PRIVATE NON-ODP SERVICES

Bridgepoint offers two separate categories of services. These categories are strictly separated for compliance and transparency.

A. ODP-Funded Services

Bridgepoint currently provides Communication Support Services through ODP waiver programs. These services follow all ODP regulations, documentation standards, and PROMISe billing requirements. ODP-funded services are never mixed, replaced, or combined with private services.

B. Private Non-ODP Services (Self-Pay Only)

These services are not funded through Medicaid or the waiver, are not reimbursed through PROMISe, and do not affect eligibility for ODP services.

1. Community Guidance (Self-Pay Only) — Coming Soon

Bridgepoint is developing a private Community Guidance service. This service is designed for cheer programs, dance programs, recreation and after-school programs, businesses, and other organizations that want staff training to better support individuals with disabilities.

This service is entirely self-pay. It is not paid through the waiver, is not Medicaid-funded, is not billed through PROMISe, and is not part of any ODP service. It is not clinical or therapeutic in nature.

Pricing for Community Guidance will be announced once the service becomes available.

2. Adaptive 3D-Printed Tools (Self-Pay Only) — Coming Soon

Bridgepoint is developing private adaptive items such as AAC keyguards, visual schedules, First-Then boards, pencil grips, zipper pulls, sensory tools, wheelchair cupholders, and adaptive utensil supports.

These items are self-pay only. They are not ODP-funded, not reimbursed through PROMISe, and not considered part of Communication Support Services. Adaptive tools may be used during ODP services when appropriate, but they are never billed to ODP.

3. Bridgepoint Inclusive Events (Self-Pay Only) — Coming Soon

Bridgepoint is planning future community events such as inclusive dances, social gatherings, communication-friendly meetups, and group skill-building experiences.

These events are self-pay only. They are not ODP services and not reimbursed through PROMISe.

Bridgepoint maintains a strict separation between all waiver-funded services and all private self-pay services.

1.3 PRIVACY AND CONFIDENTIALITY

Bridgepoint complies with all privacy laws and standards, including HIPAA, 55 Pa. Code Section 6100.51, and all DHS and ODP confidentiality expectations.

We do not publicly share identifying information about individuals. Visitors should not submit protected health information unless using a secure method.

1.4 WEBSITE CONTENT IS NOT PROFESSIONAL ADVICE

The content on this website is informational only. It does not replace legal advice, clinical advice, medical advice, or regulatory guidance. Bridgepoint is not responsible for decisions made based on website content.

1.5 COOKIES AND WEBSITE FUNCTION

This website may use cookies to support accessibility and performance. Cookies do not store protected information. Visitors may disable cookies at any time.

1.6 INTELLECTUAL PROPERTY

All website content, including text, images, graphics, documents, forms, and logos, is the property of Bridgepoint Support Services, LLC. Visitors may not copy, modify, distribute, or reuse website content without written permission.

1.7 ACCEPTABLE USE

Visitors may not use this website to submit inappropriate or harmful content, private information about other individuals, misleading statements, unauthorized advertising, or any content that falsely suggests ODP involvement in private services. Bridgepoint may restrict misuse of the site.

1.8 EXTERNAL LINKS

This website may include links to DHS, ODP, and other helpful resources. Bridgepoint is not responsible for the accuracy, content, or security of those external websites.

1.9 LIMITATION OF LIABILITY

Bridgepoint is not responsible for website downtime, technical errors, delays in updates, changes in regulations, or misunderstandings of website content. This does not reduce Bridgepoint’s obligations under ODP for active services.

1.10 CHANGES TO THIS NOTICE

Bridgepoint may update this page at any time. Continued use of this website means you accept the updated terms.

2. PRIVACY NOTICE

Bridgepoint respects the privacy of all visitors.

2.1 Information Collected

Bridgepoint may collect names, email addresses, phone numbers, form submissions, uploaded documents, and general website analytics. We do not sell personal information.

2.2 How Information Is Used

Information may be used to respond to inquiries, review submissions, coordinate services, improve website functionality, and meet DHS and ODP requirements.

2.3 Information Security

Bridgepoint uses reasonable security measures. No online system is completely risk-free, but we take privacy seriously and follow appropriate safeguards.

2.4 When Information Is Shared

Information is shared only when required by law, when necessary for service coordination, or when the individual provides consent.

2.5 Your Rights

Individuals may request access to their personal information, request corrections, or request deletion when permitted by law.

3. ACCESSIBILITY STATEMENT

Bridgepoint is committed to ensuring digital accessibility for all individuals, including people with disabilities. We work to follow WCAG 2.1 Level AA guidelines whenever possible.

If you have trouble accessing information on this site, please contact Bridgepoint at dwatkins@bridgepointpa.com or 717-315-7126. We will provide the information in an accessible format when possible.

4. NONDISCRIMINATION NOTICE

Bridgepoint does not discriminate based on race, color, national origin, age, disability, religion, sex, gender, sexual orientation, gender identity, or any other protected category.

4.1 Equal Access

Bridgepoint provides reasonable accommodations and alternative formats upon request.

4.2 Filing a Complaint

Individuals may contact Bridgepoint at dwatkins@bridgepointpa.com or 717-315-7126.
Individuals may also contact the U.S. Department of Health and Human Services, Office for Civil Rights, or the Pennsylvania Department of Human Services. Bridgepoint does not retaliate against anyone who files a complaint.

5. CONTACT INFORMATION

Bridgepoint Support Services, LLC
Pennsylvania, USA
dwatkins@bridgepointpa.com
717-315-7126

Building connections. Empowering voices.